Children from age 4
Generally from 4 years old, depending on height: children must be able to see over the edge of the basket.
Is a Hot Air Balloon Flight in Teotihuacán Safe?
How we decide whether to fly, what happens on board and who can join a flight.
Book your flightWho decides if we fly
Every flight depends on the weather. The local authority provides the general safety assessment for the morning, and the pilot makes the final decision on site. If conditions are not safe, we do not fly.
Advance cancellations are communicated by our operations team by email and phone. If the weather changes suddenly on the morning of your flight, the pilot explains the decision on site. If your flight is cancelled for unsafe weather, you can reschedule or receive a refund under our cancellation rules. Promotional bookings can be rescheduled.
Safety on the day of your flight
- 1
Weather check
Before every flight the pilot reviews the conditions and decides whether it is safe to take off.
- 2
Safety briefing
Our team explains how the flight works and what to do during take-off and landing.
- 3
In the air
Balloons cannot be steered. Our licensed pilots navigate by using wind currents at different altitudes.
- 4
Ground crew
A dedicated ground crew follows the balloon for the whole flight and is there to meet you when you land.
- 5
Landing
The balloon lands in a different place from where it took off. Follow the pilot's instructions until the basket has fully stopped.
Who can fly
Standing for the whole flight
There is no maximum age, but every passenger must be able to stand unassisted for the entire flight.
Weight
The maximum weight is 110 kg per person. An extra fee may apply above this, with a hard maximum of 150 kg per passenger.
Pregnancy and health
For safety reasons, pregnant passengers cannot fly. If you have physical limitations, please consult your doctor before booking.
Our pilots, crew and baskets
Our flights are flown by licensed pilots and supported by a ground crew on every flight. Our baskets carry 2 to 10 passengers, depending on the balloon. If you prefer more space, the Family flight gives your group a private balloon and the VIP flight is just for two.
Safety questions
What happens if there are bad weather conditions?
The local authority provides the general safety assessment; the pilot makes the final on-site decision. If weather is unsafe, non-promotional bookings may be rescheduled or refunded under the refund rules below. Promotional bookings may only be rescheduled. Advance cancellations are communicated by our online operations team by email and phone; sudden on-site cancellations are explained by the pilot.
For eligible cancellations, the full booking amount is refundable except for services already used and special items already purchased. The agency may choose to waive deductions for used services. Special items remain the customer’s property and can be collected at our office. Refunds are processed through Stripe to the original payment method within 30 days of cancellation. Contact contact@vole-en-globo.com.mx with your booking reference to request cancellation, rescheduling or help.
Are there any physical conditions required to fly?
The maximum weight per person is 110 kg. An extra fee can be applied for passengers over this weight, with a hard maximum of 150 kg per passenger. For safety reasons, pregnant women are not permitted to fly. We recommend consulting with your doctor before booking if you have any physical limitations.
What is the minimum and maximum age to fly?
The minimum age to fly is generally 4 years old. This can vary depending on the child's height, as they must be tall enough to see over the edge of the basket. There is no maximum age, but all passengers must be able to stand unassisted for the entire flight.
How many people fit in one basket?
Our balloons have a capacity of 2 to 10 passengers.
How does a balloon fly?
Hot air balloons fly by heating the air inside the balloon, making it less dense than the outside air. While balloons cannot be steered, our licensed pilots navigate using different wind currents at various altitudes to control the direction of the flight.
Does the landing happen in the same place as the departure?
No. Since hot air balloons cannot be steered, they will land in a different location. Our dedicated ground crew follows the balloon throughout the entire flight and will be there to greet you upon landing.